Shipping policy
Shipping
Worldwide shipping available via USPS Worldwide. Please allow 10-15 business days (not including weekends or holidays) to start shipping orders unless specified in the product listing.
Shipping & handling rates are based upon weight and destination. Tracking confirmation is sent by email once your order has shipped. If you do not receive a confirmation please email info@chilalay.com for further assistance.
Orders cannot be combined & shipping address cannot be edited or changed once your order is placed.
We are not responsible for orders that may get lost or stolen during transit or upon delivery. Please contact your mail carrier immediately to locate your package or file a missing claim with them.
International Tracking
If tracking on your shipment is at a standstill, please contact USPS directly for more information.
Delivery
Having issues? Contact your carrier with tracking information. For international orders, please check tracking often & contact USPS for more information. You may be responsible for import duties and taxes on your order depending on the country your order will be received. Unfortunately, we have no control over these charges, or delays, and cannot predict what they may be. You may contact your local customs office for additional information. If your order is delayed, or an attempted delivery was noted, but no delivery or notice, please contact USPS or your local mail carrier immediately.
Worldwide shipping available via USPS Worldwide. Please allow 10-15 business days (not including weekends or holidays) to start shipping orders unless specified in the product listing.
Shipping & handling rates are based upon weight and destination. Tracking confirmation is sent by email once your order has shipped. If you do not receive a confirmation please email info@chilalay.com for further assistance.
Orders cannot be combined & shipping address cannot be edited or changed once your order is placed.
We are not responsible for orders that may get lost or stolen during transit or upon delivery. Please contact your mail carrier immediately to locate your package or file a missing claim with them.
International Tracking
If tracking on your shipment is at a standstill, please contact USPS directly for more information.
Delivery
Having issues? Contact your carrier with tracking information. For international orders, please check tracking often & contact USPS for more information. You may be responsible for import duties and taxes on your order depending on the country your order will be received. Unfortunately, we have no control over these charges, or delays, and cannot predict what they may be. You may contact your local customs office for additional information. If your order is delayed, or an attempted delivery was noted, but no delivery or notice, please contact USPS or your local mail carrier immediately.